Top 4 Reasons Why You Need Live Chat for Your Business Website!

Great customer experience makes it easy for the customers to get their problem solved quickly and made a good impression while communicating with them. Most of the companies that deliver great customer support see an increase in customer loyalty, which converts leads to higher sales.

With available customer support channels like phone, e-mail, social, etc., is helpful but can’t have a big impact on your business or your potential customers.

You must be aware of Live chat if you are not then let me tell you it is one of the most dynamic ways to communicate with your customers. Turn every interaction into a memorable experience with visitors on your website using Live Chat and build better relationships.

In the year 2017, many B2B companies are using live chat on their websites that not only convert leads into customers but also helps them solve their problems.

Live chat tool benefits not only the customers but also businesses that can increase sales, boost revenue and collect valuable consumer insights.

 Here are four reasons why you need live chat for your business.

  • Responding Faster to a Lead or Potential Customer

Integrating live chat onto your website you can capture more potential leads by responding faster to their chats. Each visitor to your website should get an instant response about any products or services.

Drift is marketing, and sales platform found that there is a 10x decrease in lead conversion for businesses that go without a response in five minutes. Making your customers wait without any response for 15 minutes or more, you will lose all your potential leads.

Most of the visitors on your website don’t like waiting and want instant answers to their queries or problems. And if you delay responding then they will go to other websites increasing your bounce rate.

You can set up pre-formatted responses on your Live Chat tool for the most common questions from your visitors. Or you can set up shortcodes to access a canned response that works even faster. This saves your time and money with better results.

  • Mitigate Customer Service Agents  with Bots

Bots are really a powerful evolution in this digital age as it can conduct various automatic tasks and easily communicate with your clients. Using bot engine, you can get your very own chat bot for live chat on your website.

The chatbot gives your agents more time to work on other things; it works after-hours and can take multiple chats at the same time and answer all of them. It helps keep your customers engaged by responding instantly.

All chats from the customers will go to the bot first, and if it can’t handle them, it will transfer to the chat agents for better response. Almost everyone is using bots on their live chat tool that offer easy solutions to your customer’s problems.

  • Get more Customer Insights

Live chat provides valuable data about your customer behavior, location, and the devices that help target your marketing and service efforts.

Most of the visitors leave your website due to bad support or not getting a proper answer about any product or services. But you can still get their data by using triggers or alerts to evaluate and offer suggestions for improving your customer service.

The ultimate goal for any business is to get to know the customers as people, not as buyers. And offering seamless online chat support helps to know your customers and their interest in your product.

  • Expand Your Market Research

Live chat can help you expand your marketing opportunities by pushing targeted incentives and offers to your visitors. More than 79% of customers said that they prefer live chat because to get their questions answered quickly.

Many eCommerce websites have now added live chat service to provide a help desk to their customers, and answers in real time without making them wait for hours.

You can properly train and equip your live chat agents providing them the knowledge about your products and services. This helps to upsell or provides more information to the customers while making any purchase decisions.

Live chat also lets you expand your market reach in different areas, getting customers in any locality and region. This makes possible to gain more customers, more sales, more impressions, and more conversion rates for your business.

Conclusion

There are many live chat platforms available with lots of features that fit your business goals and objectives. Live chat is one of the best tools you should implement on your website today as it is far much better than phone calls, e-mails, etc. If you want a live chat that converts leads and increases sales, then BOOSTrust offers free live chat setup on your website.

 

 

 

Convert 3X More with These Top 5 Live Chat Softwares – See How!

Want to increase your conversion rates for your small business? Using Live chat software can help your business grow online and also make your customers satisfied.

Live chat software provides quick, on-demand customer support on your website to address your customer concerns and answer their questions. It allows you to monitor the visitor behavior, close sales and convert them into paying customers.

Live chat solution is configured to monitor your website visitor’s page views, identify and engage leads with targeted o­ffers. It also helps businesses achieve a higher rate of customer satisfaction by providing a convenient medium where the customers can communicate with and reach out for support to the representatives when they need it.

With 92% customer satisfaction, live chat leads the way by surpassing other channels like phone, e-mail, and social media support. More than 63% of customers said they were more likely to return to a website that offers live chat.

But we are moving towards 2018, and there are dozens of live chat software available with numerous features and efficient for your business. Each Live Chat services has proven results and profited several clients in lead generation, sales and customer service.

In this post, we’ll go through some five of the most popular live chat solutions, which will help you decide the best one for you and your business.

  • Comm100 Live Chat 

Comm100 live chat is a simple, customizable and full-featured live chat solution that can be easily affordable for small sized businesses.

Comm100 live chat software includes tools to convert your website visitors into loyal customers with real-time visitor monitoring, salesforce & shopping cart integration, plugins for CMS and e-commerce systems.

Some of the main features of Comm100 live chat solutions are:-

  • Can be set up on multiple websites
  • Third-party Integrations and Plugins
  • Automatic chat routing
  • Pre-chat & post-chat survey
  • Canned messages
  • Simultaneous chat option
  • 24/7 live chat support, e-mail, phone, etc.
  • Setup agents and departments
  • Intellogue Live WebChat

Intellogue live webchat a very good choice for the small businesses in New Jersey that is free and offers unlimited agents & department’s setup, proactive chats and much more.

The application is fully customizable and can handle high-volume of chats with its automatic chat routing feature. You can talk to your visitors in real-time directly from your website, respond to their problems quicker, collect buyer information, and increase sales.

  • Completely free installation & setup
  • Add multiple chat agents
  • Handle multiple chats with auto-chat routing option
  • Auto-capture e-mail IDs of your visitors
  • Integrate with social media and other CMS
  • Upsell and downsell options available
  • Chat from your mobile or laptop
  • 24/7 chat, phone and e-mail support
  • BOOSTrust Live Chat

BOOSTrust live chat is an all-in-one live chat solution that includes everything to fit your business requirements. From customization to translation, using triggers BOOSTrust live chat is the best you can get for your small business.

It also integrates with social media networks and CMS applications like WordPress to connect with prospects and give them right service. You can setup BOOSTrust live chat on multiple websites while tracking, monitoring and handling chats simultaneously.

  • Setup for multiple websites
  • Multiple agents and departments
  • Virtual chat assistant
  • Support WordPress and Social Media sites
  • Auto-capture e-mail IDs of customers
  • Automated greeting messages and canned responses
  • Upsell, downsell and cross-sell option
  • 24/7 online support
  • Pure Chat

Pure chat is free to live chat software that integrates set of features to engage leads and actively address your visitors concerns on the website.

Like most of the chat applications, Pure Chat is fast, reliable and secure with easily customizable options, security roles, and trigger-based actions for better user experience.

  • Integrate with zapier, Google Analytics, Hubspot, etc.
  • Quick installation on WordPress, Shopify, GoDaddy, etc.
  • Connect with real-time visitors with visitor analytics
  • Engagement hub lets you choose from live chat, e-mail, phone, Facebook, etc.
  • Works on mobile, desktop and laptop
  • Proactive chats with your customers
  • Lots of customizable options
  • Add security roles for admins, operators, and users
  • WebsiteAlive

WebsiteAlive is a power-packed live chat platform that is designed to drive sales and customer with various tools and services. Its customizable features create a seamless online experience for your customers.

WebsiteAlive live chat offers proactive chat, tracking and monitoring visitors on the website, and handling multiple live chats simultaneously, making it a great choice for any business.

  • User-friendly chat interface
  • Internal Operator Chat with easy screen sharing and chat transfer option.
  • Multiple departments to assign right agents.
  • 24/7 live chat agents available
  • Click to call option
  • Integrate live chat into Facebook and Twitter
  • Real-time e-mail and mobile chat notifications
  • Provides instant visitor insights on your website

Conclusion

There are lots of live chat software’s on the market, but it’s difficult to review all of them. But with above live chat software’s can be used for several purposes, viz., for generating leads, helping online customers convert, or for after sales and customer support activities. Never miss a customer on your website.

Request Free Strategy Consultation

Get in touch with us today by filling out the form below and one of our team will contact you to arrange a personal consultation.


X
Request Free Consultation